The OVO Painting Warranty
A confident painter puts the guarantee on paper. Every OVO project leaves with a written 5–10 year warranty backed directly by us — not routed through a manufacturer or an outside claims company. It covers the failures that actually matter, and if covered paint fails inside that window, we come back and make it right with nothing charged to you.
Every OVO Painting project in Atlanta, GA comes with a written 5–10 year warranty that is honored directly by OVO — not a manufacturer and not a third-party claims company. It covers the workmanship failures that signal a paint job wasn't done right: peeling, chipping, adhesion loss, cracking, and color fading beyond normal wear. The exact term is set by the surface and the premium coating system your project uses, and it's stated in writing in your project documents before you ever approve the job. If a covered issue appears inside that window, you call us at (404) 630-2720, we inspect it, and we refinish the area at no cost to you. We have backed 250+ Atlanta homes this way at a 5.0 rating across 135+ Google reviews.
What Our Warranty Covers
Your written warranty protects the finish against the failures that signal a paint job wasn't done right — the things you should never have to live with inside the warranty term:
- ✓Peeling and flaking
- ✓Chipping
- ✓Adhesion loss (separating from surface)
- ✓Cracking
- ✓Color fading beyond normal wear
Backed by OVO Directly — Not an Outside Company
Some painters hand you a manufacturer's product warranty and call it a guarantee — which leaves you chasing a paint company over a labor problem. OVO's warranty is honored by OVO. There's no third-party claims process and no runaround: if something goes wrong, you call us directly and we handle it. The name on the warranty is the same name that did the work.
Why We Can Guarantee It: the Prep
A warranty is only as honest as the work behind it. Lasting color starts long before the first coat — we wash, scrape, sand, caulk, and prime every surface so the coating bonds instead of sitting on top of dirt or failing paint. Then we apply premium Sherwin-Williams and Benjamin Moore systems at full thickness rather than stretching them thin to skip a coat. That discipline is the reason we're comfortable putting 5 to 10 years in writing — most of our warranties are never needed.
The Prep Stages That Earn the Warranty
The 5-to-10-year term isn't a marketing number — it's earned in the hours before any color is opened. Here is the groundwork behind every written warranty we hand over:
Wash and decontaminate
Exteriors get a full power washing that strips chalk, mildew, pollen, and grime; interiors are cleaned and de-glossed so the new coat has something to grip. A premium coating bonded to a dirty surface is a coating already failing.
Scrape, sand, and repair
We lift away any paint that has lost its grip, sand rough edges smooth, set popped nails and screws, and flag or replace rotted wood and damaged drywall before it goes under fresh paint.
Caulk and seal
Every seam, gap, and joint is re-caulked so moisture can't get behind the finish — the most common cause of premature peeling in Atlanta's humidity.
Prime the right surfaces
Bare wood, water stains, patched drywall, and raw repairs are spot-primed so the topcoat seals uniformly instead of flashing or bleeding through.
Two full coats, full thickness
We apply premium Sherwin-Williams and Benjamin Moore systems at the manufacturer's specified film build — two real coats, never one stretched thin to save a gallon. That is the difference between a finish that holds for years and one that fades in a season.
How Long Your Warranty Lasts
Two factors decide where your warranty lands in the 5-to-10-year range: the surface being painted and the premium system applied to it. A higher-grade coating laid over a well-prepped surface earns a longer written term; a surface that takes more abuse, or a project where the homeowner declines a recommended repair, carries a shorter one.
| Surface / System | Typical Written Term |
|---|---|
| Interior walls & trim — premium acrylic | Up to 10 years |
| Cabinet refinishing — premium enamel system | 5–7 years |
| Exterior HardiePlank fiber cement — Sherwin-Williams Duration | 7–10 years |
| Exterior wood siding — premium exterior system | 5–7 years |
| Painted brick & stucco — masonry-rated system | 5–7 years |
Coverage by Service
The same written warranty stands behind every project, but what it protects looks a little different depending on the surface. Here's what coverage means for each OVO service.
Interior Painting Warranty
Term: Up to 10 years
Covers: Peeling, cracking, blistering, and adhesion loss under normal household conditions. Because interior surfaces are sheltered from weather, this is where our longest terms apply.
Excluded: Nail holes and scuffs from everyday living, damage from moving furniture or improper cleaning, and finish failure caused by a roof or plumbing leak behind the wall.
Exterior Painting Warranty
Term: 5–10 years
Covers: Your body and trim against peeling, flaking, cracking, and color fading beyond normal weathering. It's earned by the full wash-scrape-caulk-prime sequence and two coats of Sherwin-Williams Duration.
Excluded: Storm and impact damage, fading on surfaces the homeowner declined to have prepped, and failure from moisture intruding through a failed roof, gutter, or foundation.
Cabinet Refinishing Warranty
Term: 5–7 years
Covers: The enamel finish against chipping, peeling, and adhesion loss on doors, drawers, and boxes that see daily use. Backed by our degrease-sand-prime process and sprayed premium enamel.
Excluded: Cuts, dents, and impact marks, heat or water damage from appliances, and wear on hardware we didn't install.
Commercial Painting Warranty
Term: Scoped per project
Covers: Workmanship failures under normal facility use. Terms are set per project and documented before work begins.
Excluded: Damage from tenant modifications, equipment, or facility traffic beyond normal wear.
How OVO's Warranty Compares
Not all painting warranties are the same — and the differences are exactly where homeowners get burned.
| Feature | OVO Painting | Typical Contractor |
|---|---|---|
| In writing? | Yes — in your project documents before you approve | Often a verbal "we stand behind it" |
| Who honors it? | OVO directly — one call, one company | Routed to the paint manufacturer or a third party |
| Length | 5–10 years, set by surface and coating | 1–2 years, or none |
| Covers labor? | Yes — we return and refinish at no charge | Manufacturer warranties cover product only, not labor |
| Claim process | Call us, we inspect, we fix it | Forms, claim numbers, chasing a paint company |
The trap to watch for: a "manufacturer"s warranty" sounds reassuring, but it only covers the paint can — not the labor to scrape, prime, and repaint. If the failure is a workmanship problem, the paint company sends you back to the contractor. OVO's warranty is honored by the same crew that did the work.
What the Warranty Doesn't Cover
So the guarantee stays honest, a few things sit outside it — the issues that aren't a reflection of our workmanship or materials:
- ✕Normal wear, scuffs, and marks from everyday living
- ✕Damage from accidents, impact, abuse, or improper cleaning
- ✕Failure caused by structural movement, settling, or moisture intrusion from outside our scope (for example, a roof or plumbing leak)
- ✕Surfaces or repairs the homeowner declined when we recommended them
- ✕Work performed by anyone other than OVO after our project is complete
Sebastian Thomas
OVO Painting is owned by Sebastian Thomas, who built the company around a single promise: a homeowner should get exactly what was agreed to, on every job. That promise is why the warranty is honored by OVO directly instead of handed off to a manufacturer — Sebastian reviews the work, puts a dedicated project manager on every project, and stands behind the result personally. It's the same standard that has earned OVO a perfect 5.0 rating across 135+ Google reviews and carried it through 250+ Atlanta homes. When the name on the warranty is the same name that did the work, "we'll make it right" stops being a slogan and becomes a guarantee you can hold us to.
How to Make a Warranty Claim
Call or message us
Reach OVO directly at (404) 630-2720 or through the site and describe what you're seeing.
Schedule visit
A member of the OVO team comes out to look at the area in person. No claim forms to file.
Confirm coverage
If it's a covered workmanship or materials failure inside your written term, it's covered — full stop.
Refinish it free
The same in-house crew returns, corrects the cause, and refinishes the area at no cost to you.
Painting Warranty: Common Questions
Yes. Every project carries a written warranty included in your project documents — not a verbal promise.
No. It's honored directly by OVO. If something goes wrong, you call us, not a manufacturer or a third-party administrator.
Between 5 and 10 years, with your exact term set by the surface and coating system and stated in writing before you approve the work.
Peeling, chipping, adhesion loss, cracking, and color fading beyond normal wear. If covered paint fails within the term, we return and fix it free.
Reach out and ask — we'll walk you through how your specific warranty is handled. Our goal is to stand behind the work, and we'll tell you plainly what applies to your project.
Both. Unlike a manufacturer's product warranty — which only replaces the paint itself — our written warranty covers the labor to come back, correct the cause, and refinish the area. You pay nothing for a covered repair, materials or labor.
Call us anyway at (404) 630-2720. We'd rather send someone to look than have you live with something that bothers you. If it's a covered workmanship failure, we fix it free; if it's outside the warranty, we'll tell you straight and give you honest options.
Because of the prep. A finish only lasts as long as the surface under it, so we wash, scrape, sand, caulk, and prime every surface and apply premium coatings at full thickness. That groundwork is why we're comfortable writing 5 to 10 years on paper while many contractors offer one or two — or nothing at all.
It helps, but it isn't a hurdle. Your written term is in your project documents, and we keep a record of every job on our end too. One call to (404) 630-2720 starts the process — no claim numbers, no portals, no third party.